|
Average satisfaction rating for 2008
: 98.4%
| 98.6%
| 98.9%
| 100%
| 100%
| 100%
| 95.8%
| 97.4%
| 93.8%
| 100%
| 95.8%
| 100%
| 100
%
| 
|
| Jan | Feb | Mar | Apr |
May | Jun | Jul | Aug | Sep |
Oct | Nov | Dec |
Customers who would refer us to others: 99.1%
| 100%
| 100%
| 100%
| 100%
| 100%
| 100%
| 100%
| 93.8%
| 100%
| 95.8%
| 100%
| 100
%
|
|
| Jan | Feb | Mar | Apr |
May | Jun | Jul | Aug | Sep |
Oct | Nov | Dec |
Customer expectations:
| | Exceeded Expectations: | 
|   | 41.44% |
| | Met Expectations: |
| | 57.21% |
| | Below Expectations: |
| | 1.35
% |
|
|
The information was obtained, compiled, and analyzed by CSI Complete, an Independent company providing market research to service industries.
www.csicomplete.com
|
| CSI Complete Inc., 8080 Corporate Bvld., Plain City, Ohio 43064
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